COVID-19 UPDATE: Hi! We're still here and dispatching your orders. Please allow a few extra days for delivery, but please rest assured: we know how important it is to send love and thoughts to your loved ones at this time so we're working extra hard to ensure your orders are sent out as quickly as possible.
Please be aware that Royal Mail and delivery couriers are doing their best to deliver Next Day upgrade parcels (UK only) as normal, but please do expect some delays with all delivery services.
UK - standard delivery, 3 - 5 working days, £3.50 (or free when you spend over £50)
UK - express delivery, delivered next working day, £6.50 (order before 1pm. Saturday delivery cannot be guaranteed).
EUROPE - standard delivery, 15 - 20 days, £4.95 (or free when you spend over £50 - no tracking)
EUROPE - express delivery, 2 - 6 days, £12 (tracked)
INTERNATIONAL - standard delivery, 15 - 25 days, £4.95 (or free when you spend over £50 - no tracking)
INTERNATIONAL - express delivery, 5 - 14 days, £12 (*orders travelling to the Netherlands or South America are only sent via this service) - tracked
* We can't guarantee this service during busy periods such as Christmas and sale periods unless Express delivery is selected at checkout.
DELIVERY OPTIONS EXPLAINED
We dispatch orders Monday - Friday via Royal Mail.
This means if you order on a Friday at 2pm, your order will be dispatched on Monday. 'Next working day' refers to Monday - Friday.
For UK orders, we use Royal Mail 24 for our standard deliveries and this will be scanned as delivered at the point of delivery.
For UK Express orders, we use Royal Mail Special Delivery and this will require a signature upon arrival. Saturday delivery cannot be guaranteed.
For international orders, your order will be delivered by your local postal service and may require a signature upon arrival.
The delivery estimates provided above cannot be guaranteed but we will do everything we can to ensure your parcel arrives with you within the timeframe given.
Orders travelling outside the U.K. may be subject to customs charges or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel, we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country so please do get in touch with your local customs office for further information.
Sadly, due to local restrictions, we are unable to ship to Saudi Arabia, UAE or South Africa.